Flood Procedures Followed by Taylor Restoration   You Have Just Had a Flood - Owner/Tenant   You Have Just Had a Flood - Property Manager 1. If you discover a flood in your building or home, shut off source immediately. If you cannot shut the source call the appropriate expert.     2. Once the source has been turned off call Taylor Restoration, and we will dispatch our flood technicians to arrive as quickly as possible.     3. When our flood technician arrives, we will have you sign a work authorization form. This allows us to invoice your insurance company directly and gives us written permission to do work in your home or business.     4. Our flood technician will inspect the damage thoroughly, making sure all affected areas of the home or business are dried properly.     5. In order to dry the structure properly, some areas that hold too much moisture may need to be removed i.e. carpet / under pad and insulation.     6. Once the structure is dry, an estimate for final repairs will be created and sent for approval.     7. All subsequent trades will be called in to repair or replace any damages caused by the flood once the approval has been made.     8. Any deficiencies will be noted and repaired if necessary.     9. If there are signs that electrical is wet, we will call a certified electrician to ensure the site is safe.     10. A letter of reference would be appreciated for quality work done.   We understand that having a flood in your residence can be very upsetting and stressful. Many of us have also experienced this unfortunate event. We are often asked many questions. We do our best to try and answer them all. However, from time to time we do forget to mention what may seem obvious to us. For this reason I would like to bring your attention to a typical list of questions or concerns the average person would like answered.         1. How long can we expect to have these noisy machines running in our house?   Typically anywhere from 3-5 days as long as the machines are running full time.         2. What do we do if the drying equipment is defective or trips a breaker?   Please call our office as soon as possible 604-535-6448. We can either have an electrician out or one of our flood techs re-attend.         3. I think the walls are dry, should I call you or turn off the equipment?   No, we know when the equipment was installed and we will schedule moisture checks at the most efficient time. Please leave the equipment running.         4. Now that everything is dry and you have taken out the equipment, what happens next?   Your project manager will now arrange to come in and do a Final Scope of Work (this is a list of everything that has to be done to put your house back the way it was prior to the flood). This scope along with an estimate for these repairs will be sent to either your insurance adjuster or property manager or both.         5. I have heard that Taylor Restoration was awarded the final repairs, now what?   Our Job Coordinator will now be calling you to arrange these repairs. Usually we are quite busy and this may take anywhere from a few days to a few weeks. We know how inconvenienced you are and will endeavor to complete these repairs as soon as possible.         6. I have noticed your painter/drywaller/flooring guy etc. has missed a spot or has gooped a little.   Every now and then there are deficiencies. We would really appreciate if you could bring these to our attention at the end of the job. We are a family business and are very concerned that your repairs are done to the highest level of quality.         7. All the repairs have been completed and I am happy.   We do work in a thankless industry. We often get our work from referrals through the insurance industry. If we could possibly ask for a reference letter from you, it would go a long way to help us in our industry. It is for this reason that Taylor Restoration will try and give you the highest level of service through this tough time.   You are a property manager and one of your buildings has just experienced a flood. The first thing you should do (even before calling us) is make sure the source of the flood is stopped. If you have to call a plumber or roofer etc. now is the time to do it! Next Call Taylor Restoration! Our flood techs will be dispatched as quickly as possible. When you are talking to the on call project manager, please be able to give him contact names and numbers for affected units and on site managers. Now you can relax until the next business day at which time you need to decide if you are going to make an insurance claim. The drying process usually takes 3-4 days. Following is a list of common questions.     1. I don’t know how many units are affected?   Our flood techs put reminder letters under the doors of units we suspect may be damaged. It is then up to the owners/tenants to call us. If you wish we can call in a locksmith, you simply have to as us.         2. How do I know the building is safe for the occupants?   It is our job to either make sure the site is safe by calling in Electricians or appropriate sub-trade, in the event the building is not safe we will make sure you know the building should be evacuated.         3. I just heard something about Asbestos….What’s up with that?   Workers Compensation has given us new rules in dealing with substances that may contain Asbestos i.e. Drywall mud, VC tile, and linoleum. We have to test for Asbestos on any buildings over 8 years old.         4. Should I make an insurance claim?   Your Project Manager should be able to give you a “Reserve” or an estimate on what it will cost to dry out the structure and repair the damage. Once you know the dollar value of the claim, you can talk to your broker to see if it is worth making an insurance claim.         5. Now that everything is dry and you have taken out the equipment, what happens next?   Your project manager will now arrange to come in and do a Final Scope of Work (this is a list of everything that has to be done to put your house back the way it was prior to the flood). This scope along with an estimate for these repairs will be sent to you and the insurance adjuster.         6. I have just awarded the job to Taylor Restoration, now what?   Your project manager will now either take you or fax you a work authorization. We do need a signed copy of this authorization for us to proceed with the work. Our job coordinator will then call to set up an appointment for the work to begin.         7. All the repairs have been completed and I am happy.   We do work in a thankless industry. We often get our work from referrals through the insurance industry. If we could possibly ask for a reference letter from you it would go a long way to help us in our industry. It is for this reason that Taylor Restoration will try and give you the highest level of service through this tough time.